Shipping policy

All of our products are sourced from the Hong Kong duty-free B2B department to ensure they are authentic and offered at the best possible price. As a result, all orders are shipped internationally.

Delivery timeframe

  • 2–3 working days for dispatch
  • 5–7 working days for international shipping
  • 2–3 working days for New Zealand customs clearance

Most orders arrive within about 9–13 working days of being placed.

Tracking

Once your parcel has been released from NZ customs, we will email you the local NZ Post tracking number. We do not provide the international tracking number because the shipping company transfers the parcel to NZ Post on arrival in New Zealand, and the international tracking link often stops updating at that point. You don't need to contact us for an update: we'll be in touch as soon as your NZ Post tracking is ready.

Where we ship

We currently ship within New Zealand only.

Shipping cost

  • Free shipping on orders over $199.
  • Standard shipping: $10 per order, tracked, no signature required.

Pick-up

Pick-up is available from 2/500 Wairakei Road, Burnside, Christchurch, 8am–5pm Monday to Friday. Pick-up orders follow the same timeframe as above, and we will email you as soon as your order is ready to collect.

Undeliverable parcels

If an order can't be delivered or a delivery attempt fails, we will contact you to confirm the delivery details or the reason for refusal. Depending on the situation, we may issue a refund. If an order is returned because of an incorrect address, failed delivery attempts or refusal by the recipient (for example, refusing to pay duty or tax), 50% of the total amount will be charged before the refund is issued. A refund isn't possible if the parcel is not returned to us by customs. In case of any dispute, Beauté Library NZ reserves the right to make the final decision.

Lost parcels

If your parcel hasn't arrived within two weeks of the expected delivery date, please first check with your local post office using your NZ Post tracking number, in case a collection card was missed. If there is still no sign of it, contact us through our Contact Us page with your order number and tracking number, and we will reply within 48 hours. For a confirmed lost shipment, we will refund the total product price to your original payment method. We are not responsible for refunds where the courier's website shows the parcel as delivered.

Please send any shipping enquiry within 60 days of placing your order. After that, the courier usually can't provide follow-up information, and refunds can't be arranged.