Shipping & Delivery

All of our products are sourced from the Hong Kong duty-free B2B department to ensure they are authentic and offered at the best possible price. As a result, all orders are shipped internationally.

• Delivery time: 2–3 working days for dispatch, 5–7 working days for international shipping, and 2–3 working days for New Zealand customs clearance (usually about 9–13 working days in total).
• Tracking: Once your parcel has been released from NZ customs, we will email you the local NZ Post tracking number. We do not provide the international tracking number because the shipping company transfers the parcel to NZ Post on arrival in New Zealand, and the international tracking link often stops updating at that point. There's no need to contact us for an update: we'll be in touch as soon as your NZ Post tracking is ready.
• Free shipping: We offer FREE shipping if the order amount is over $199.
• Standard shipping option: We charge $10/order for shipping with tracking number, non-signature.
• Undeliverable package: In the case the orders are undelivered or have failed delivery attempts, we will contact customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund. IF THE ORDER IS RETURNED DUE TO INCORRECT ADDRESS PROVIDED, FAILED DELIVERY ATTEMPTS OR REFUSED BY THE RECIPIENT (SUCH AS REFUSE TO PAY FOR THE DUTY & TAX) ETC., PLEASE NOTE 50% OF THE TOTAL AMOUNT WILL BE CHARGED BEFORE ISSUING THE REFUND. WE ARE SORRY THAT REFUND WOULD NOT BE POSSIBLE IF THE PARCEL IS NOT RETURNED TO US BY THE CUSTOMS DEPARTMENT.
  IN CASE OF ANY DISPUTES, Beauté Library NZ RESERVES THE RIGHT TO MAKE THE FINAL DECISION.
• Lost shipment: Your NZ Post tracking number is emailed to you once your parcel clears NZ customs, and you can track your order on the NZ Post website or at your local post office. In the unlikely chance that you do not receive your order within two weeks after the expected delivery date, it may be because the postman has forgotten to leave a note to inform you to collect the undelivered parcel at the post office. Thus, please first double check with your local post office with your tracking number. If there is still no sign of the shipment, you are welcome to inform us through the Contact Us page with your order number and tracking number. We will help to check and reply to you within 48 hours from the date of your enquiry. In case of confirmed lost shipment, we will refund the total product price to your original payment account.

We are not responsible for refunds if the courier’s official website states that the parcel has been delivered. Beauté Library NZ reserves the right of final decisions to all terms and conditions.

Important notice: Please send your shipment enquiry within 60 days of the purchase order placed. We will attempt to follow-up with any requests received after that time frame, but in most cases, the courier will not be able to provide information for follow-up. In such circumstances, no refunds will be arranged.